The organizational climate and user satisfaction in a municipality

Abstract

In every institution, the organizational climate is determining and decisive in influencing the level of management, work performance, human interrelationships, the quality of the services provided, the well-being and comfort of workers and the population in general. The appropriate organizational climate allows the development and improvement of municipal management, which by inertia is assumed necessary and viable so that it can impact all areas, managements, sub-managements and organizations.

The objective is to describe the organizational climate and user satisfaction, according to the citizens of a municipality in Peru. The approach was quantitative since it is a method of collecting information in a predominantly scientific research context which will be measured numerically, with a descriptive scope. The research design was non-experimental and cross- sectional because the data of the study variables were not manipulated.

The results were tabulated in frequencies and percentages. The results are presented using descriptive statistics; making comparisons of the frequencies and percentages of the organizational climate and user satisfaction, according to 127 citizens over 33 years of age surveyed. It is concluded that the organizational climate and user satisfaction, according to citizens, are at a regular level, 58% and 52% respectively in a municipality in Peru.